Refund & Return Policy
Last updated: August 10, 2026
Our 60-Day Money-Back Guarantee
If Jessewi GlassFix isn't right for you, you have 60 days from the date of delivery to request a refund. You do not need to explain yourself, and you may request a refund even if you have opened and used the kit — we would rather you actually try it.
How to start a return or refund
- Email support@jessewi.shop with your order number and a short note about the issue.
- We reply within 24 hours on business days with instructions and, where a physical return is needed, a return address.
- Ship the item back (if requested) and send us the tracking number.
- Once approved, we issue your refund.
Please do not send anything back before contacting us — returns sent to an unauthorised address cannot be processed.
Return shipping costs
- We pay if the item arrived damaged, defective, incorrect, or never arrived.
- You pay the return postage for change-of-mind returns. For low-value orders we will often simply refund you without asking for the item back — we will tell you which applies.
Condition of returned items
For change-of-mind returns we ask that unused kits come back in resalable condition with the applicator seal intact. Used kits returned under the guarantee are accepted as-is.
Refund timing
Refunds are issued to the original payment method within 2 business days of approval (or of your return being received, where a return was required). Your bank or card issuer typically takes a further 5–10 business days to post the funds. Original shipping was free, so no shipping charge is deducted.
Damaged, defective or wrong items
Email us photos within 7 days of delivery. We will send a free replacement or issue a full refund — your choice — and you will not be asked to return the faulty item unless we specifically request it.
Late or missing parcels
If tracking shows no movement for 15 business days, or your parcel is confirmed lost, we resend or refund in full. See our Shipping Policy.
Exchanges
The fastest route is a refund on the original order plus a new order for the bundle you want. Email us and we will coordinate it.
Cancellations
Full refund for any order cancelled before dispatch. Email us with your order number as soon as possible.
What is not covered
- Requests made more than 60 days after delivery
- Damage caused by using the product against the instructions, or on damage types we specifically list as unsuitable
- The cost of professional windshield repair or replacement, or any consequential loss — see our Product Disclaimer
- Items bought from a reseller rather than jessewi.shop
Before you file a chargeback
Please talk to us first. Almost every issue is resolved the same day by email, and a chargeback takes far longer for you than a direct refund.
Contact
Jessewi — 524 N Main St, Uhrichsville, OH 44683, United States
support@jessewi.shop · +1 (740) 922-5729
Monday–Friday, 9:00 AM – 5:00 PM PT