Shipping Policy
Last updated: August 10, 2026
We want you to know exactly what to expect before you order, so here is our shipping process in plain English.
Where we ship
We currently ship to all 50 US states, including Alaska, Hawaii and APO/FPO addresses. We do not ship outside the United States at this time.
Where your order ships from
Jessewi is a US-registered business based in Las Vegas, Nevada. Our products are manufactured and dispatched by our fulfilment partner in China. We tell you this up front because it determines how long delivery takes.
Shipping cost
Free standard shipping on every order. There are no shipping charges added at checkout.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US and Chinese public holidays). Orders placed after 4:00 PM PT are processed the next business day.
Delivery time
| Stage | Estimated time |
|---|---|
| Order processing | 1–3 business days |
| Transit to your address | 7–12 business days |
| Total estimated delivery | 8–15 business days |
These are estimates, not guarantees. Weather, customs inspections, carrier backlogs and peak seasons (Black Friday, Christmas, Chinese New Year) can add time. If your order is running noticeably late, email us and we will chase it for you.
Tracking
Every order includes tracking. You will receive a tracking number by email as soon as your parcel is dispatched. Tracking information can take 3–5 business days to start updating after dispatch — this is normal and does not mean your parcel is lost. You can also check status on our Track Your Order page.
Customs, duties and taxes
You will not be asked to pay import duties or customs fees. Any applicable duties are handled by us or our fulfilment partner. Applicable US sales tax, where required, is calculated and shown at checkout.
Split shipments
Multi-kit bundles may occasionally arrive in more than one parcel with separate tracking numbers. If one parcel arrives and another does not within 5 business days, contact us.
Incorrect addresses
Please double-check your shipping address at checkout. If you spot a mistake, email support@jessewi.shop within 12 hours of ordering and we will correct it if the parcel has not yet shipped. We cannot be held responsible for parcels delivered to an address entered incorrectly by the customer, though we will always try to help.
Lost, stolen or damaged parcels
- Marked delivered but missing: check with neighbours and your building's mailroom, then contact us within 7 days — we will open a carrier investigation.
- No tracking movement for 15 business days: contact us and we will resend or refund your order.
- Arrived damaged: send us photos of the product and packaging within 7 days of delivery and we will replace it free of charge.
Cancellations
Orders can be cancelled for a full refund any time before dispatch. Email support@jessewi.shop with your order number. Once a parcel has left the warehouse it cannot be cancelled, but our 60-Day Money-Back Guarantee still applies.
Questions
Email support@jessewi.shop or call +1 (740) 922-5729, Monday–Friday, 9:00 AM – 5:00 PM PT. We reply to every email within 24 hours on business days.