Track Your Order
Where is my parcel?
As soon as your order leaves the warehouse we email you a tracking number. Enter it on the carrier's site, or paste it into a universal tracker such as 17track.net, which recognises most international carriers.
You can also see every order and its status in your Jessewi account, or by opening the shipping confirmation email we sent you.
What the timeline looks like
| Stage | What's happening | Typical time |
|---|---|---|
| Order received | Payment confirmed, order queued at the warehouse | Same day |
| Processing | Picked, packed, labelled | 1–3 business days |
| Dispatched | Tracking number emailed to you | — |
| In transit | International leg, then US customs, then your local carrier | 7–12 business days |
| Out for delivery | On the van | Same day |
Tracking hasn't updated in a few days
This is normal and almost never means a problem. Two stretches are usually quiet:
- The first 3–5 business days after dispatch, while the label is registered and the parcel is consolidated.
- During the international leg and customs clearance, which can go several days without a scan.
If there has been no movement at all for 15 business days, email us. We will open a carrier investigation and either resend your order or refund it in full.
Tracking says delivered, but nothing arrived
- Check your mailbox, porch, side gate and any building mailroom or parcel locker.
- Ask neighbours — carriers often leave parcels next door.
- Wait 24 hours; parcels are occasionally scanned as delivered a day early.
- Still nothing? Email us within 7 days and we will take it from there.
Two tracking numbers?
Multi-kit bundles sometimes ship in more than one parcel. If one arrives and the other hasn't within 5 business days, let us know.
Need a hand?
Email support@jessewi.shop with your order number, or call +1 (740) 922-5729, Monday–Friday, 9:00 AM – 5:00 PM PT. We reply within 24 hours on business days.